Frequently Asked Questions

Everything you need to know about your Ibex experience.

What is the standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.

How do I return or exchange an item?

We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Visit our Return Portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are Ibex products sustainably made?

Yes, we prioritize ethical manufacturing and sustainable materials. Our collections utilize organic cotton, recycled polyester, and low-impact dyes to minimize our environmental footprint.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team.