Returns & Exchanges

At Ibex, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a hassle-free 30-day return policy for all unworn items with original tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging and include the printed return authorization slip inside the box.

3

Ship the Item

Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing